hey smitty, i got nothin.i looked thru the cricket troubleshooter for this model and with that error it brings up notta. what does device manager have it as? should of course be a modem.i would suggest to try it on another machine and if it works then you know it is something with that computer, if the same error, warranty it out for a new one. were you able to activate it or does it give that error quickly and give no chance to activate? i dont have that little white modem here or i would plug one and try. sorry i cant be more help for ya bro.