are u sending the spc first? cuz u need 2, and if your using 2.7 ws it has many issues and is not a full feature software.also if u have a custom rom on that phone many of them are not complete,if u do,i would suggest to flash the stock rom back to the phone then retry.but a little more information would help to get u some help,like version of ws,phone,and what rom is on it,and maybe even take a screeny or 2 of it to post here for us to see.