Motorola Q Update Problem

[SeberHusky]

Hello there. I am currently having problems when updating my Motorola Q using Motorola Software Update. The phone is currently in "Bootloader" mode. I connect it with the USB cable and start up MSU, and it is recognized and starts downloading the update.

The problem is, about halfway through the update, the phone shuts off and the update is halted. It does this every single time.

Does anyone know what could be wrong or how to fix it?

[thesmitty68521]

It could be:

1) low battery
2) Which model of Q are you using the update on? make sure both the version match. For example: if you are using a Q9m make sure it is a Q9m.
3) There is something wrong with the hardware itself and not allowing the firmware to be written back to it.


Those are the only problems I can think of.

Another method may be to try to flash the monster to it and if it doesn't take then try the update.

[ljay67]

u need the monster file, and u should try using RSD Lite, that's easier to use

the worse case scenario is that the battery isn't charged enuff or ur downloading the wrong firmware

[SeberHusky]

Motorola Software Update will only let me choose between a Razr V3m or a Motorola Q9M when I plug the regular Q in.

The battery is as charged up as it can be.

But, oddly, I have a Q9m as well, and it does the same thing as the Q is doing...

EDIT: Just tried RSD lite...gives me a JUMP error...

Can anyone give me any general tutorial on how to update this Q?
It has Verizon on it.

[drkcobra]

Select the Verizon Q MSU program and it will download a special version that already has the full monster pack in it. I have never had it not recover a phone stuck in bootloader.

You can save yourself a lot of time screwing around with all the Motorola question screens by going here directly:
[Only registered and activated users can see links. ]

[SeberHusky]

I've downloaded Motorola Software Update CO1.16.03.

The one you linked me to does not load up on Windows 7....even in "Compatibility Mode"

Is that the correct one to use?

If you could share some tips with me, that would be great. I don't know how everyone else can fix these in the blink of an eye, and I am having Hell in a handbasket here...

EDIT: I got the program you linked me to working, but they are still shutting off at 49% of the way through, and it still only gives me a choice between a Razr V3 and a Q9M...I have an original Q.

EDIT #2: I got the program working good now, but it freezes up at 13% on "BP Is Programming".