3.5 or 3.6 version workshop is needed for pre plus.does your phone show a pic of a usb on the lcd ? it must to connect and be read. also you have to have it on the correct port or it wont ever work.so after you connect push the port button on workshop and bouble click the port that say's beezle,then connect then read. let us know how you get along. also there are a number of peeps here that can do this remote for you if you need.