it is a fairly simple fix to reload the firmware for someone with theknow how, softwares and bin files,but if you are truely that green,why dont you take your phone to someone who flashes to get it done for you,and then if still interested keep reading and educating yourself about this hd you have and soon you will have the skills you are looking for. if you insist on doing it yourself,most samsung phones are the same,so look in the samsung section (cricket or other) and read about loading bin files and scr files,there all pretty much done the same with the exception of a specific and different bin &scr files for each phone,that instinct hd is pretty new so you might have to look a bit to find them.when reloaded it is flashed the exact same way the other 2 instinct are,with the exception of the spc is a little different on this one.but you already have that.good luck