Update 09/02/16 2:12 AM (Pacific):-Samsung issued an official statement on Friday regarding the Galaxy Note 7. The company says it has halted sales of the phablet worldwide, and that previously sold devices will be replaced "in the coming weeks." The company says that a battery cell issue resulted in 35 reported problems worldwide with the Galaxy Note 7. Samsung's statement does not explain what those issues were--see the original story below for more details. Here is the official statement in full:-
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Update 09/01/16 4:37pm: A report from South Korea’s Yonhap News Agency cites an unnamed company official in saying that the Note 7 will be recalled, both in Korea (where most of the explosions have been reported) and abroad. It continues to say that, “results of the investigation and relevant countermeasures will be made public this weekend or early next week at the latest.” The source claims only 0.1% of devices sold contain the potentially problematic battery. The report goes on to say that the source’s remarks only “suggested that Samsung may recall” the phone (emphasis ours). Our advice? Wait for official word from Samsung.
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