Verizon Wireless today announced major changes to its service plans and how customers manage them. The new Verizon Plan goes hand-in-hand with a completely new My Verizon app for mobile devices. For example, the app makes it easy for customers to see how much data they've used each month and add more data to their plan if needed. It provides a simplified bill that's easier to see, understand, and pay each month. Verizon hopes the app will serve as a stand-in for store visits or support calls for managing customer issues. (Customers can still visit or call whenever they wish.) In addition to the app, Verizon has adjusted its service plan pricing and data allotments. In general, the company added 30% more data to each monthly data bucket. Verizon's new plan includes carryover data that automatically rolls over each month. Unused data can be accessed for one month only. A new Safety Mode feature, available from the app, allows people to switch to unlimited 2G mode (128Kbps) if/when they reach their LTE limit. With Safety Mode enabled, users won't be charged overages for exceeding their LTE data cap. A tool called Data Boost lets people add data piecemeal when needed at the cost of $15 per 1GB. The Verizon Plan also adds unlimited calling and texting to Canada and Mexico. Customers can remain on their current plan if they so desire. The My Verizon app is free to download from the Google Play Store and the iTunes App Store.


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