Yea same here. Tom is VERY difficult to get a hold of. I need to get my mifi dethrottled again. This will be the second time getting it unthrottled. Hey Rich, is there a way to make a back up profile or something of only my specific mifi in case if it throttles again then I can just upload it back up with cdma workshop? Both times it has throttled has been within a week span. Seems like this would be an easier way than trying to keep getting some one to repair it over and over again.