ok i bought tony's cortez mms and web solution back when mf was alive, sometimes i run into a blackberry that just doesn,t want to connect to the web it say's connect service provider i have tried everything from Itresetpolicy,wiping handset,reflashing ,refreshing account and it still don't work it doesnt happen all the time just once awhile a customer brings one and it doesnt want to connect im forgettting something please help ip address is always zero's