Months after Apple apologized to consumers in China, Korean rival Samsung is doing the same after the country's state media criticized the vendor for failing to fix glitches in several of its phone models.
"We welcome the scrutiny from the media," Samsung posted to its China website on Wednesday. "Due to problems with management that brought inconvenience to our customers, the company expresses its sincerest of apologies."
Earlier this week, the country's state-controlled China Central Television aired a 30-minute segment that put a spotlight on flaws found in Samsung phones. The affected models include handsets which are part of Samsung's Galaxy S3 and Note 2 product line.
According to CCTV's report, a software glitch in the phones can permanently damage a memory chip within the device's motherboard. This can cause the phone to frequently crash, from 20 to 30 times a day, according to one Galaxy S3 owner interviewed in the segment.
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