I am curious if anyone could tell me - is 411 routing/programming at the carrier level or is it in the prl?

For example customer dials 411 directory assistance. I would like to use my own directory assistance rather than the carriers as it much more reasonable in cost.

I know we can put an entry in the phone book for it, but lets face it customers usually just dial 411 send.

If it's in the prl, then can someone point me in the direction as how to change it.


Thank You,


RJ