Force bootloader mode on a Q like this:

While the phone is off (cycle battery)
Press and hold A and the Enter key
With the other hand, hold the power button while those other two buttons are pressed.
It will force the phone into bootloader mode

Open RSD Lite 4.1
Hook up your Q in bootloader mode
Drivers will begin to install themselves (5 of them)
Wait for RSD Lite to detect your phone
Select the file to flash
FLASH IT!!!!

How to Hard-Reset a Q:

While phone is OFF (Cycle Battery)

Hold Center button, then hold RED Power button
Release Power Button
Proceed with Hard Reset