Rich just wanted to pass this along in case someone else runs into it. The Engineer fixed my phone and left me a voice msg. Somehow my phone was call forwarded. I don't remember doing this ...however I do remember checking out one of the visual voicemail sites and IK am thinking this is how it got done. Anyways....its working fine. Only cost me two weeks of frustration and was on the support line twice and into the Cricket office twice before they got a tech involved. Not trivial when you depend on your phone. Thanks for your assistance. Both my flashed phones with your software tool work great. Roy