FTC to Reimburse AT&T Customers $88M In Cramming Fees

[cdmagurus.com]

The U.S. Federal Trade Commission today laid out plans to return some $88 million in cash to wronged AT&T customers. In 2014, AT&T settled with the FTC over illegally adding third-party charges to monthly bills, a practice known as cramming. The FTC says 2.5 million current AT&T customers and 300,000 former customers will receive reimbursement for about $31 sometime in the next 75 days. Existing customers will receive the money as a bill credit, while former customers will be written checks. "AT&T received a high volume of complaints related to mobile cramming prior to the FTC and other federal and state agencies stepping in on consumers' behalf," said FTC Chairwoman Edith Ramirez. "I am pleased that consumers are now being refunded their money and that AT&T has changed its mobile billing practices." Most of the third-party fees involved ringtones, horoscopes, and other messaging-based subscriptions.


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