cdmagurus.com
09-19-2013, 04:30 PM
Is your iPad out of warranty? Hewlett-Packard wants to help.
HP updated its SmartFriend support service on Thursday and will now troubleshoot problems with Windows, Android, Chrome OS, OS X, and iOS products, according to a fact sheet (http://www.hp.com/hpinfo/newsroom/press_kits/2013/nextgen2013/HP_SmartFriend_2_FactSheet.pdf) describing the service.
“HP is expanding its HP SmartFriend service (https://h30617.www3.hp.com/HP/home/index.asp)to provide 1:1 expert support for any brand of PC or tablet,” the company said. The plan previously supported PCs from HP and other vendors, as well as Macs.
Users can avail of the service to address general hardware, software, and malware issues. HP says its agents can “remove viruses, improve PC performance, solve software errors, and connect devices to a wireless network with enhanced security.” The support is provided by phone or over the Internet, so don’t expect a technician to trot in and fix your iPad in person. But HP notes it can save you from driving to a store.
To read this article in full or to leave a comment, please click here (http://cdmagurus.com/article/2049046/hp-offers-support-for-apple-ipads.html#jump)
More... (http://www.pcworld.com/article/2049046/hp-offers-support-for-apple-ipads.html#tk.rss_all)
HP updated its SmartFriend support service on Thursday and will now troubleshoot problems with Windows, Android, Chrome OS, OS X, and iOS products, according to a fact sheet (http://www.hp.com/hpinfo/newsroom/press_kits/2013/nextgen2013/HP_SmartFriend_2_FactSheet.pdf) describing the service.
“HP is expanding its HP SmartFriend service (https://h30617.www3.hp.com/HP/home/index.asp)to provide 1:1 expert support for any brand of PC or tablet,” the company said. The plan previously supported PCs from HP and other vendors, as well as Macs.
Users can avail of the service to address general hardware, software, and malware issues. HP says its agents can “remove viruses, improve PC performance, solve software errors, and connect devices to a wireless network with enhanced security.” The support is provided by phone or over the Internet, so don’t expect a technician to trot in and fix your iPad in person. But HP notes it can save you from driving to a store.
To read this article in full or to leave a comment, please click here (http://cdmagurus.com/article/2049046/hp-offers-support-for-apple-ipads.html#jump)
More... (http://www.pcworld.com/article/2049046/hp-offers-support-for-apple-ipads.html#tk.rss_all)